FAQ


Products
 
Are all items new?
All items are brand new. These are NOT display items or seconds.
 
How is it possible for KHUN PON to offer its customers such good prices?
By saving on shop rent and personnel costs, combined with our high quantities, we can offer our customers very attractive prices.
 
I'm not sure what size I need
If you are not sure, despite product images, descriptions and sizing tables, which size you should order for a product, you can contact us by e-mail (info@khunpon.de) or by phone ( +49 (0) 7731 975 66 35 ). Our expert staff will help you.
 
What size do I need for VENUM Fight Shorts?
You can easily find out by using our sizing tables for VENUM Fight Shorts. The popular jeans sizes correspond to US sizes. These show the waist size in inches. Here 1 inch = 2.54 cm.
 
What about sizes for TWINS and KING items?
These popular brands from Thailand are slightly smaller for the Muay Thai Shorts.
 
Which ounce number do I need for boxing gloves?
The coach in your club will often specify that. In general, the higher the ounce (Oz) number, the bigger and heavier the boxing glove.  
However, the decisive criterion is the intended use.
 8 Oz = Women and young people (11 - 14 Years)
10 Oz = competition, punch pad, heavy bag
12 Oz = punch pad, heavy bag, sparring (all-rounder)
14 Oz = punch pad, heavy bag, sparring (all-rounder)
16 Oz = sparring
 
Ordering & delivery
 
How can I order/buy?
You can order conveniently either online or by telephone (+49 (0) 77 31 456 54). Unfortunately, we do not have a physical shop.
However, we offer self-collection in Singen (Hohentwiel) for cash payment. Place your order a day in advance and write in the comment box when you want to pick up your package the next day. As payment method please select cash in advance.
 
Are all products in stock? When will I receive my package if I order today?
All items offered are in stock, and ready for dispatch within 24 hours. Delivery times for different countries can be found at the following link.
 
In which countries does KHUN PON deliver?
We supply within the EU and Switzerland. You can find specific terms for delivery under the following link.
 
How can I tell if my online order has been successful?
After completing your order all the information will be displayed on your order in the shop. At the same time you will receive a confirmation to your e-mail address.
 
How do I get my goods if I am not at home for the delivery?
If you are not at home when DHL try to deliver, the postman will leave you a collection ticket. You may collect your package from the post office with the collection ticket and an identity card within 7 days at your own convenience.
 
Does KHUN PON offer club discounts?
We offer attractive special conditions to clubs. Please send us an e-mail to info@khunpon.de.
 
Payment options
 
What payment options does KHUN PON offer?
All information on the various payment methods is available at the following link.
 
What are the bank account details?
Commerzbank AG
Khun Pon e.K.
BLZ: 69280035
Acc.-no.: 0848655400
SWIFT: DRESDEFF692
IBAN: DE10 6928 0035 0848 6554 00
 
Return
 
I would like to return one or more items for replacement or refund. How do I do this?
You can find detailed assistance for this under the following link.
 
I have sent back items for return/exchange. How long does the process take?
For an exchange we will ship the item you want within 24 hours of receipt of your return. For a refund, we need 2-4 working days.
 
I want to complain about a product
If, despite careful checking and our high quality standards, you receive a defective item, we are very sorry. Please photograph the defect and send us the photos by email (info@khunpon.de). We will contact you promptly with a proposed solution.

 

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